Privacy Policy

1. Our Commitment to Your Privacy

Just as our products are designed for seamless execution and durability, our privacy practices are built on transparency, security, and respect for your data. We serve a global community of Outdoor Entertainers, Dedicated DIYers, and Home Upgraders, and we handle your information with the utmost responsibility.

2. Information We Collect

To provide you with a smooth and secure experience—from browsing our curated collection to processing your order—we collect the following types of information:

A. Information You Provide Directly:

• Contact & Identity Data: Name, email address, shipping/billing address, phone number.
• Transaction Data: Payment information (processed securely via our payment partners), order history, product selections (e.g., Built-In Gas Grills, Freestanding Pellet Smokers, Doors & Drawers).
• Communication Data: Inquiries sent to [email protected], feedback, or support requests.
• Project & Preference Data: Information related to your outdoor vision, such as installation plans or product preferences, if shared with us.

B. Information Collected Automatically:

• Technical & Device Data: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages viewed on our site (e.g., menu categories like “Built-In Charcoal Grills” or “Beverage Centers”), time spent, referring URLs, clickstream data.
• Location Data: Generalized location (country/region) to determine shipping availability* and currency preferences.

*Due to logistical constraints, we do not ship to some remote regions and parts of Asia. Location data helps us verify availability before you order.

3. How We Use Your Information

We use your data with the same purposeful design that goes into our products—to enhance your experience, secure your transactions, and support your outdoor living projects:

• To Process & Fulfill Orders: To complete your purchase, arrange shipping from our Oklahoma City warehouse, send order confirmations, and provide customer support.
• To Secure Transactions: To verify payments, prevent fraud, and protect your financial data with end-to-end encryption, mirroring the secure construction of our grills.
• To Improve Our Website & Products: To analyze site usage, optimize our menu and product presentation, and develop new offerings tailored to our community.
• To Communicate with You: To respond to your inquiries, send service updates, and (with your consent) inform you about new products, promotions, or DIY tips.
• To Comply with Legal Obligations: To meet tax, regulatory, and law enforcement requirements.

4. Sharing and Disclosure of Information

We treat your data with the confidentiality you expect from a premium brand. We do not sell your personal information. We only share it in the following limited circumstances:

• Service Providers: Trusted third parties who assist in operations (payment processors like Visa, MasterCard, JCB, PayPal; shipping carriers; IT support). These partners are bound by strict confidentiality agreements.
• Legal Compliance & Protection: If required by law, or to protect the rights, safety, or property of Grill Collection, our customers, or the public.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business, your data may be transferred, always under the terms of this policy.

5. Data Storage and Security

Your data security is paramount, reflecting the durable and reliable nature of our products:

• Secure Storage: We store your personal information on secure, encrypted servers located in the United States.
• Industry-Standard Protection: We implement technical and organizational measures—including SSL encryption, firewalls, and access controls—to protect against unauthorized access, alteration, or destruction of your data.
• Retention Period: We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

6. Your Rights and Choices

You have control over your personal information, consistent with applicable privacy laws (such as GDPR, CCPA, etc.):

• Access & Correction: You may request access to, or correction of, your personal data.
• Deletion: You may request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: You can unsubscribe from promotional emails at any time using the link in each email.
• Cookie Preferences: You can manage cookies through your browser settings (see Section 7).
• Do Not Track: Our site does not currently respond to “Do Not Track” signals. We rely on the controls described here.

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.

7. Cookies and Tracking Technologies

Like the intuitive assembly of our DIY-friendly units, our website uses cookies to create a seamless browsing experience:

• What Are Cookies? Small text files placed on your device to remember your preferences, analyze site traffic, and personalize content.
• How We Use Them:
  • Essential Cookies: Required for core functions like shopping cart and checkout.
  • Performance Cookies: Help us understand how visitors navigate our menu categories (e.g., “All Refrigeration” vs. “Freestanding Gas Grills”) to improve site design.
  • Functionality Cookies: Remember your preferences (like currency or region) for future visits.
  • Advertising Cookies: Used to show you relevant Grill Collection products on other platforms, based on your browsing history.
• Managing Cookies: You can disable or delete cookies through your browser settings. Note that disabling essential cookies may affect your ability to make purchases.

8. International Data Transfers

We serve enthusiasts worldwide*. Your data may be processed and stored in the United States, where our headquarters and warehouse are located. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

*We are unable to ship to some remote regions and parts of Asia. Please verify availability before ordering.

9. Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date. We encourage you to review it occasionally.