Fifteen (15) Year Limited Warranty

How do I perform a gas leak test?

Leak testing: This must be done before initial use, annually, and whenever any gas components are replaced or serviced. Do not smoke while performing this test, and remove all sources of ignition. See Leak Testing Diagram for areas to check.

Turn all burner controls to the off position. Turn gas supply valve on. Brush a half-and-half solution of liquid soap and water onto all joints and connections of the regulator, hose, manifolds, and valves. Bubbles will indicate a gas leak. Either tighten the loose joint or have the part replaced with one recommended by the Napoleon Customer Solutions Team and have the grill inspected by a certified gas installer.

If the leak cannot be stopped, immediately shut off the gas supply, disconnect it, and have the grill inspected by a Certified Installer or Dealer. Do not use the grill until the leak has been corrected.

How do I reset my propane regulator?

Close the propane tank valve. Turn all the control knobs to the off position. Disconnect the regulator from the propane tank. Wait at least five minutes if the barbecue has been lit. Re-connect the regulator to the propane tank. Slowly turn the propane tank valve all the way open, wait 20-30 seconds before attempting to light the grill.

I am getting low heat / low flame when the valve is turned to high. What should I do?

For propane gas Grills: Start by removing your cooking grids and sear plates, turn on one burner, after 20 seconds, turn on the second burner, if you see a difference in the flame height on the first burner you are in a low flow, which means you need to do a regulator reset – turn off the gas at the source, disconnect the regulator and let everything sit for 5 minutes. Reconnect the regulator. Open the tank valve slowly, relight the grill.

For Natural gas Grills: Our grills have been tested and certified using a ten-foot hose if extra length has been added this may cause low pressure at the grill. The gas hose may accumulate condensation in the hose, remove the hose and ensure there is no water.

My built-in grill head is missing the regulator/hose. What should I do?

We do not supply hoses with our built-in units. These connections must be made by a licensed gas fitter and must comply with the local codes.

The piping up to the gas grill is the responsibility of the installer and piping should be located as shown in the built-in instructions in your manual. (It must be connected with a rigid pipe, copper tube, or an approved flexible metal connector).

The manual has all the important details required for your built-in, please read all installation instructions.

A flexible metal connector is included to simplify the installation of the unit. This flexible metal connector comes connected to the flare fitting on the end of the manifold off the control panel. Connect the other end of the connector to the gas piping. Ensure that the connector does not pass through a wall, floor, ceiling, or partition, and is protected from damage. If a propane tank is being used, the tank portion of the enclosure must be ventilated according to local codes, and must not have communication with the cavity used to enclose the gas grill. A propane cylinder cannot be stored below the gas grill.

My Regulator is making a humming sound! What should I do?

A regulator humming is a normal occurrence on hot days. This is not a defect. This sound is caused by internal vibrations in the regulator and does not affect the performance or safety of the gas grill.

The flames lift away from the burner and I smell gas. What should I do?

The air shutter is factory set and should not need adjusting under normal conditions. Under extreme field conditions, adjustments might be required. When the air shutter is adjusted correctly the flames will be dark blue, tipped with light blue and occasionally yellow. With too little airflow to the burner, the flames are lazy yellow and can produce soot. With too much airflow, the flames lift erratically and can cause difficulties when lighting. Open your air shutters on the burners as per your owner’s manual. Please contact our Napoleon Customer Solutions Team for assistance before making air shutter adjustments.

The tube burners are burning with a yellow flame and I smell gas. What should I do?

The burner air shutters are factory set when receiving your grill, if this is a replacement burner, you may have to do an air shutter adjustment. If you have a high flame your burner your burners are lacking air, open your air shutters on the burners as per your owner’s manual. If you smell gas the air and gas are not combusting at the proper ratio and they need to be closed. Please contact our Napoleon Customer Solutions Team for assistance before making air shutter adjustments.

Why am I getting excessive flare-ups and uneven heat?

This typically occurs when the sear plates are installed incorrectly. Ensure sear plates are installed following assembly instructions in your manual.

Improper preheating can sometimes cause flare-ups and uneven heating. Preheat your grill with the main burners on high for 10 to 15 minutes.

Another cause can be excessive grease and ash build up on sear plates and in the drip pan. Clean sear plates, drip pan, and drip tray regularly. Do not line the pan with aluminum foil. Refer to the cleaning instructions located in your manual.

How does infrared cooking work?

Charcoal is the original infrared. The glowing briquettes emit infrared energy to the food being cooked, with a very little drying effect. The Napoleon infrared burner cooks in much the same way. There are 10,000 tiny ports each with its own tiny flame, in every infrared burner; they cause the surface of the ceramic to glow red. This glow emits the same type of infrared heat to food as charcoal. It also provides a more consistently heated area with temperature that is easy to regulate. For instant searing, the burners can be set to high; they can also be turned down for slower cooking using lower heat. Napoleon’s infrared burners produce searing heat for juicier, tastier steaks, hamburgers and other meats. For cooking times and tips please refer to the infrared Grilling Chart in your manual.

How to light your grill using the Napoleon JetFire™ system?

Push and slowly turn any main burner knob counterclockwise slowly to the high position. You will feel and hear a click, which should ignite the pilot – a jet of flame that will light the burners. When the pilot lights, continue to push down on the control knob until the burner lights and then release.

How to use the indirect cooking method on your grill?

A great option when you are cooking, roasting, baking, and smoking, the indirect cooking method is an excellent way to use your Napoleon grill to its fullest. With this method of cooking, the food is placed above the unlit burner(s) therefore not directly over the flame. Indirect heat cooks the food oven-style and there is little need to turn the food. You can place the food directly on the grids or in a cooking pan.

For models with three burners, place the food on the center cooking grid and turn off the center burner, so that only the left or right burners are providing heat. For models with two burners, place the food on the right cooking grid and turn off the left burner, so that only the right burner is providing heat. Use a similar method for models with four burners. If you find that the temperature of the grill is still too high, you can turn off additional burners to lower the heat.

What are the benefits of infrared burners?

Napoleon’s infrared burner technology uses less gas and takes less time to cook food. Infrared cooking allows you to cut back on the amount of gas (natural or propane) and the amount of time that it takes when cooking.

• Faster Searing: Napoleon’s infrared burners give you ultra-hot searing power unmatched by traditional tube burners, providing beautiful sear marks and a crisp crust that gives delicious bite to your steak.
• Shorter Pre-Heating Times: The intense heat from these burners helps pre-heat the entire grill at an accelerated rate. If you are cooking over the infrared side burner you can start almost immediately. The Infrared Side Burner heats to 1800°F in less than a minute.
• Better Fuel Efficiency: Infrared burners are more fuel-efficient than tube burners. The efficiency is based on how the energy gets to the food. With a normal tube burner, the air around the burner is being heated, which results in significant heat loss. With an infrared burner, energy is transferred directly to the food, giving you more cooking power for less fuel consumption.