Welcome to the Grill Collection FAQ. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re an Outdoor Entertainer, a Dedicated DIYer, or a Home Upgrader, we’re here to support your vision.
Quick Tip: Our website specializes in professional-grade outdoor cooking equipment and tools, from built-in grills and smokers to freestanding units. We serve a global community of enthusiasts who value craftsmanship, reliability, and seamless project execution.
đ Orders & Products
What types of products does Grill Collection sell?
We curate a premium selection of outdoor living and improvement products. Our core categories include Built-In Grills (gas, charcoal, pellet, pizza ovens, smokers), Freestanding Grills & Smokers, Beverage Centers, Refrigeration, and essential components like Burners, Doors & Drawers. We focus on durable, professional-grade equipment designed for serious home upgrades and outdoor entertainment spaces.
Are your products suitable for DIY installation?
Absolutely! Many of our customers are Dedicated DIYers. Our built-in and freestanding units are designed with clear specifications. We also provide the robust tools (like DeWalt) needed for the job. However, for complex built-in installations involving gas, electrical, or masonry, we recommend consulting with or hiring a professional to ensure safety and code compliance.
đ Shipping & Delivery
Where do you ship from, and how long does processing take?
All orders ship from our warehouse in Oklahoma City, USA (1961 Ruckman Road). Our team meticulously checks and packs every order within 1-2 business days of you placing it.
What are my shipping options and costs?
We offer two reliable methods to fit your timeline and budget:
1. Fast & Trackable Standard Shipping:
– Carrier: DHL or FedEx
– Cost: $12.95
– Delivery Time: 10-15 business days after shipment.
– Ideal for when you need items quickly with full tracking visibility.
2. Value Free Shipping:
– Carrier: EMS
– Cost: FREE on orders over $50.
– Delivery Time: 15-25 business days after shipment.
– Perfect for planning ahead and saving on larger orders.
1. Fast & Trackable Standard Shipping:
– Carrier: DHL or FedEx
– Cost: $12.95
– Delivery Time: 10-15 business days after shipment.
– Ideal for when you need items quickly with full tracking visibility.
2. Value Free Shipping:
– Carrier: EMS
– Cost: FREE on orders over $50.
– Delivery Time: 15-25 business days after shipment.
– Perfect for planning ahead and saving on larger orders.
Do you ship internationally?
Yes! We are proud to ship our expertise worldwide*, empowering your projects no matter where you live. From Oklahoma City, we give every global order the same personal attention as a local pickup.
*Important Note: Due to logistical constraints, we are unable to ship to some remote regions and parts of Asia. Please check our detailed Shipping Policy or contact us at [email protected] for country-specific availability before ordering.
*Important Note: Due to logistical constraints, we are unable to ship to some remote regions and parts of Asia. Please check our detailed Shipping Policy or contact us at [email protected] for country-specific availability before ordering.
đŗ Payment & Pricing
What payment methods do you accept?
We accept all major credit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal. Your transaction is secure and encrypted.
Are the prices on the website final?
The prices displayed are the final product prices. At checkout, the $12.95 shipping fee will be added for orders under $50 if you select Standard Shipping. Orders over $50 qualify for Free Shipping via EMS. No hidden fees.
âŠī¸ Returns & Refunds
What is your return policy?
We stand behind the quality of every product. If an item isn’t perfect for your project, you have 15 days from the date of delivery to initiate a return. Items must be in new, unused, and original packaging. Please contact our customer care team to start the return process and receive instructions.
Who pays for return shipping?
For items that are defective or incorrect due to our error, we will provide a prepaid return label. For returns due to change of mind or non-defective items, the customer is responsible for the return shipping costs. Refunds are processed to the original payment method once the returned item is received and inspected.
đ§ Product Support & Warranty
Where can I find manuals or assembly instructions for my grill or tool?
Product-specific manuals and instruction sheets are typically included in the packaging. For digital copies or additional support, please email our customer care team with your product model number, and we’ll assist you promptly.
Do your products come with a warranty?
Yes. Each product in our collection comes with its manufacturer’s warranty. The warranty period and terms vary by product and brand. Details are provided with the product documentation. Grill Collection acts as your partner to help facilitate warranty claims if needed.
Still Have Questions?
Your vision, supported by our expertise. We’re here to help you build and upgrade with confidence.
Contact Our Customer Care Team:
Email: [email protected]
Grill Collection
Where Outdoor Living Meets Expert Craftsmanship.
1961 Ruckman Road, Oklahoma City, US 73102